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How long will my order take to arrive?
Orders that have been requested as Standard delivery will usually take between 3-5 working days to arrive. Orders placed after 1pm will be dispatched the following day. Some items require proof of delivery and must be signed for on receipt.
How do I return an unwanted item?
When you receive your order a returns note is included with instructions and the address to return an item. Clearly stating the reason for return against each item, this will help us to process your return promptly and improve our service.
Heads Turn does not offer a free returns service. Take your parcel to any Post Office and ask for a free Certificate of Posting. This will contain a unique number, which will help us trace any parcel that goes astray, and should be quoted in the event of a query. The adjustment for your return will be made directly to your card.
How long will money take to show in my Account?
This may take up to 30 days Depending on the card company involved, a specific time cannot be Guaranteed.
How do I return a faulty item?
If you receive a faulty item please contact the Customer service team via e-mail at compalaintdep@headsturn.com who will help you resolve any difficulties or arrange a replacement if needed.
How do I pay and is it safe to use my credit / debit card?
You can pay for your goods with any of the following major credit / debit cards: MasterCard, PayPal credit card, Visa, Switch, Solo, Delta, American Express, Mastreo and Electron. We use a secure encrypted connection when dealing with your payment details to ensure it is safe to use your card over the Internet.
How secure is your website?
We use the latest security technology to protect your personal information. When you enter your personal details in the checkout pages you are in a secure web site. Most browsers display a small padlock symbol on your browser to reassure you this is secure. Some operating systems will display a message too stating that you are entering into a secure web site. If at any time you leave the secure area of the site, your operating system may remind you that you are leaving a secure part of the site. You will be asked if you want to cancel this reminder for future occasions.
How do I find a product that I'm looking for?
By using the search facility you can type in the name of the product, price, characteristics etc. Any products that match the criteria will be returned in a list. You will then be able to follow a link on the product through to further details. Alternatively, use the menus to help navigate through to the type of product you require.
How do I update my personal registered details?
You can change any of your personal details held by the shop through the 'my account' section of the shop. Enter your username and password when prompted and you will be presented with a 'change my details' tab.
How do I check stock availability?
All products on the site that can be added to the basket are in stock. Products that are out of stock will have the message 'This product is out of stock.
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